SingingRangeTest.com is run by Sam Cooke, a vocal range researcher and singing tools developer. This page explains how to get in touch, what to include in your message, and which pages may already answer your question.
How to Contact
Email: support@singingrangetest.com
All messages are read and responded to personally by Sam Cooke. We do not use automated replies or outsourced support.
Response times by message type:
| Message type | Expected response |
|---|---|
| Technical issues with tools | Within 24–48 hours |
| Singer range corrections and content errors | Within 48–72 hours |
| Privacy and data requests | Within 7 business days |
| GDPR data requests | Within 30 days |
| CCPA privacy requests | Within 45 days |
| General questions and feedback | Within 48–72 hours |
Response times apply to business days. Messages received on weekends or public holidays are addressed at the start of the next business day.
What to Contact Us About
Technical issues with tools or tests
If a test is not working — microphone not detected, pitch not registering, tool not loading, or results that seem incorrect — please include:
- Your device type (desktop, laptop, phone, or tablet)
- Your operating system and version (e.g. Windows 11, macOS Ventura, iOS 17, Android 14)
- Your browser name and version (e.g. Chrome 124, Safari 17)
- The specific test or tool you were using (e.g. Singing Range Test — Professional mode, Pitch Accuracy Test)
- A description of what happened and what you expected
This information allows us to diagnose the issue accurately. Before contacting us, please check the FAQ and Accuracy and Limitations pages — most common test issues are explained there.
Singer range corrections and content errors
If you believe a singer’s vocal range is listed incorrectly, a scientific claim does not hold up, or an article contains a factual error, please include:
- The URL of the page containing the error
- The specific claim or figure you believe is incorrect
- The source or evidence supporting the correction
All correction requests are reviewed against the original research sources. Verified corrections are applied promptly and noted on the relevant page. Our research and corrections policy is explained in the Editorial Guidelines.
Privacy and data requests
To request access to, correction of, or deletion of any personal data, or to exercise rights under GDPR or CCPA, use the subject line “GDPR Data Request” or “CCPA Privacy Request” when contacting us.
Before submitting, please review the Privacy Policy — it explains what personal data this site holds and what the applicable response timelines are.
General questions and feedback
Questions about how the tests work, suggestions for new tools or content, feedback on articles, or anything else — all welcome. Clear, specific messages receive the most useful responses.
Before You Contact Us
The following pages answer the most common questions and may save you waiting for a reply:
- FAQ — answers to the most common questions about the tests, results, voice types, and the site
- Accuracy and Limitations — why test results vary and what the tools cannot measure
- Testing Methodology — how each test mode works technically
- How It Works — plain-language explanation of the testing process
- Privacy Policy — how data is handled including audio, cookies, and advertising